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The following questions are commonly asked by Trooper users who are having problems that are not solved by the Troubleshooting sections of Trooper's online help. If none of these problems sound similar to any you are experiencing, SRT Enterprises offers unlimited free technical support via e-mail. Please also visit our online support forums for more tips and to share information with other users.
If you have Trooper 1.x, please see the FAQ for Trooper 1.x users.
Users who have Corel WordPerfect Suite 8 installed may encounter messages such as "merging the configuration file failed" and "version interface mismatch" while installing and running Trooper. In a nutshell, Corel's installation of the Borland Database Engine (BDE) is incorrect, and attempts to upgrade their version result in these errors. Unfortunately the only solution is to manually remove all folders containing the BDE, then manually remove all registry entries for the BDE, reboot, then reinstall Trooper.
If you are not familiar with REGEDIT, Microsoft's registry database editor, be very careful with it, as deleting the wrong information can cause problems with your PC. Run REGEDIT using the Start>Run... dialog (type in "regedit" and click "OK"). If you are not familiar with REGEDIT, please click here for detailed instructions.
We have identified these registry keys on our systems; your version of the BDE engine may differ slightly since it is an earlier version:
Note the latter contains the folder of the current installed location of the BDE on your system, which you'll need to delete as well.
The following key contains references to each of the BDE .DLL files; each
reference should be removed, but not the entire key:
In addition, it looks like you will need to do a search for the following terms, which appear in numbered "class" keys:
Borland Database Engine
If you have ANY questions about using RegEdit please don't hesitate to contact technical support for assistance.
By default Windows 95 and 98 use a "short date" format that displays two digits for the year, which might lead to confusion over which century a date belongs. Use the Regional Settings control panel to change the format to use four digits ("mm/dd/yyyy"). This setting should now apply to all Windows programs. See the "Date Field" topic in Trooper's help for more information.
Trooper 2.0 correctly stores dates, and by default always displays four digits for a year. In addition, a rolling 50-year window allows users to enter dates using two digits, and Trooper will choose the century accordingly. For example, if the year is 2000, dates from 1/1/50 (50 years ago) to 12/31/99 are assumed to be in the 1900s, while dates from 1/1/00 to 12/31/49 are assumed to be in the 2000s. Dates entered without a year are assumed to be the current year. Users can also enter four digits for a year, to indicate a specific year.
If you receive an error indicating that your version of Microsoft's COMCTL32.DLL file is out of date, you can download an updated version (on that page download the "50comupd.exe (x86)" file). The newest version as of this writing is 5.80. See the "Readme" link on that page for installation details. Another alternative is to install a newer version of Internet Explorer which includes this file.
Errors in video driver software are a common cause of video-related problems, such as incorrect colors and errors when redrawing screens. They can also cause more non-obvious problems such as system lockups or seemingly random exception errors. Unfortunately many of the hundreds of different video cards on the market do have such problems. To determine if this is the case in your situation, two solutions are:
|If you are using anything besides the "standard" video drivers that come with Windows, try using one of those drivers. Since they are the most generic driver, virtually all the bugs in it have been eliminated. If the problem disappears, see the next item.|
|If you are using "third party" video drivers (i.e., not a Standard VGA driver), try to find an updated driver for your video card. Virtually all video card manufacturers have the latest drivers available on their web site, available for free downloading. These drivers may also be available from the company from which you purchased your computer, especially if it was a mail-order company, or a larger company such as IBM or Compaq.|
|Try changing to a different resolution or color depth. Some video cards actually use different drivers for different color depths, and you may find while one has a problem, another setting does not.|
If you are receiving these types of errors, you may be running low on Windows "resources," especially if you are running several other programs while Trooper is open. Some possible solutions are:
|Try exiting Windows, then starting it again. Now run Trooper by itself, with no other programs running. Some programs use resources, and do not free all of them when finished. Also, running several large programs at once may use up the available resources.|
|We have seen this error message reported falsely by Windows due to problems with some video drivers. This is likely to be the case when Windows' Resource Meter shows a relatively large amount (over 40%) as still free when Trooper is running. Changing video drivers and/or resolutions may fix the problem (see Video-Related Problems, above).|
When a merit badge is replaced or retired, it should be marked as an Inactive badge. Trooper comes with all the older merit badges predefined as Inactive. This means they are defined, but are not normally visible in the advancement dialogs.
For example, Skiing merit badge was replaced a while back by Snow Sports. If you have a member that earned Skiing previously, you need to make it an Active merit badge temporarily before it can be awarded. To do so, go to the Maintenance>Merit Badges... dialog. Click the Inactive tab, then find Skiing. Now, click on the Mark M.B. Active button to change it to an Active badge. Click Return to go back to Trooper, award the badge to the member, and go back into the Maintenance area to mark it Inactive again so it cannot be accidentally awarded to another member.
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